Tag: "email"

How relevant are (your) online ads in a social media world?

| 08/06/2010 | 0 Comments
How relevant are (your) online ads in a social media world?

I posted a text about the rise of performance based online advertising a while ago on my personal blog but, given all the recent positive reports about the growth of online display advertising, I am going to post it here in an adapted and more elaborated way. Because I don’t know if the rise of [...]

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Email or social media: empathy and listening are key in customer service

| 18/04/2010 | 0 Comments
Email or social media: empathy and listening are key in customer service

Recently I wrote about Joseph Jaffe’s Customer Service Manifesto. Now, Joseph doesn’t mean customer service as most of us interprete it (problem solving, etc.). However, in this post I will use the term in its more traditional sense. Today we are using all possible channels to provide customer service to our customers. As I wrote [...]

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Social networking usage (Facebook…) surpassed email: what does it mean?

| 13/04/2010 | 1 Comment
Social networking usage (Facebook…) surpassed email: what does it mean?

Morgan Stanley yesterday released its latest Internet trends report. In the PDF version of that report, which is a nice collection of stats and graphs for your next PowerPoint presentation, there is a graphic that shows that, from a communications perspective, social networking has surpassed email. The graph, that is based on comScore data, clearly [...]

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