CRM: trends and evolutions in 2009

CRMBuyer published an interesting article a while ago in which it sums up some CRM evolutions this year, based on data and input from research companies, including IDC, Forrester and Gartner.

Although the growth of the CRM market might be slower than in 2008, most research companies foresee a steady annual growth for the next years. Continue reading “CRM: trends and evolutions in 2009”