Creating a better customer experience: the fifty percent rule

Marc Sokol Picture Let me introduce you to a new contributor to this blog. I’m very pleased to have him here since he is specialized in organizational dynamics and a true expert in creating better customer connections from a psychological, organizational and human viewpoint.


Welcome to Marc Sokol from M Squared Group. You can read more about Marc at the bottom of this first post he sent us, introducing the fifty percent rule.

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