Social networking usage (Facebook…) surpassed email: what does it mean?

Morgan Stanley yesterday released its latest Internet trends report.

In the PDF version of that report, which is a nice collection of stats and graphs for your next PowerPoint presentation, there is a graphic that shows that, from a communications perspective, social networking has surpassed email.

The graph, that is based on comScore data, clearly indicates that social networking usage surpassed email.

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Report: engaging customers in e-service and social media

WhitepapergenesysThanks to a partnership with the people of NetLine, we can now offer you some relevant free white papers and reports.

We download every paper ourselves first so that we can assure that you will only get the best of the best.

In a first report, by Genesys and called ‘Creating Great Customer Conversations’, you find interesting data and tips by Genesys and Gartner on customer service interactions in this social media day and age.

Keywords: cross-channel and social networks.

According to Genesys, consumers are moving quickly to engage over multiple channels but enterprises have not kept pace with customer expectations.

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