Marketing relationships: why connecting and staying connected matters

Customers I often write about the importance of valuable relationships on this blog. Some people don’t understand that I even focus on the relational aspect of email marketing and other marketing techniques that are often seen as pure direct marketing.

Make no mistake, however, this blog is about marketing and while I strongly believe in being authentic, conversational and ‘open’, I am not naïve.

Marketing is about results and I still have to find the first company that spend marketing budgets to be simply nice.

However, while corporate sharks and die-hard marketers will tell you that being nice does not work when it comes to making money, the truth is that it is effective.

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Report: engaging customers in e-service and social media

WhitepapergenesysThanks to a partnership with the people of NetLine, we can now offer you some relevant free white papers and reports.

We download every paper ourselves first so that we can assure that you will only get the best of the best.

In a first report, by Genesys and called ‘Creating Great Customer Conversations’, you find interesting data and tips by Genesys and Gartner on customer service interactions in this social media day and age.

Keywords: cross-channel and social networks.

According to Genesys, consumers are moving quickly to engage over multiple channels but enterprises have not kept pace with customer expectations.

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