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buying process

What is social (media) marketing? Marketing.

Here’s a post about ‘social marketing’, and what it is. Might seem strange for a blog that has been talking about social media marketing since over a month now but let’s look at it anyway because there is more than meets the eye.

The term ‘social marketing’ was introduced ages ago by Philip Kotler. To be precise: Kotler and Gerald Zaltman wrote an article called “Social Marketing: An Approach to Planned Social Change” in the Journal of Marketing in 1971.

You can see, given the year the article was published, that social marketing strictly has nothing to do with Internet, social media, etc. 

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Categories Social media marketing Tags buying process, buzz, change agent, community marketing, consumer-generated content, content marketing, CRM, customer-centricity, dialogues, email marketing, engagement, engagement marketing, Forrester Research, Gerard Zaltman, holistic, Incisive Media, integrated, interaction, Journal of Marketing, Jupitermedia, JupiterResearch, Nancy Lee, National Social Marketing Centre, Ned Roberto, participation, people-centric, persuasion, Philip Kotler, PR, SearchEngineWatch, social dimension, social marketing, social media marketing, spreading stories, target adopters, viral marketing, Word-of-mouth marketing

Looking back: (social) email marketing 2004 – 2010; are we there yet?

Websites, blogs, Facebook, Twitter, mobile media, etc.: since many years now marketers are confronted with more and more media and communication channels and a complete change in the way people communicate and buy.

Where are the days that a good sales letter, an event and/or a few TV spots were enough to reach (potential) customers, fill the sales pipeline and create awareness?

Nowadays, reaching the right people (‘target groups’) on the right moment and using the right tools is a challenge for many marketers. On top of that it’s not (only) about reach anymore, it’s about conversations and dialogues.

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Categories Email marketing, Social email marketing, Social media marketing Tags blogs, broadcasting techniques, buying process, conversion rates, Dave Chaffey, delivered emails, email marketing, ESP, Facebook, forwarded emails, interactions, mass media, McKinsey Quarterly, one-to-one communication, open rates, opt-in, permission marketing, push marketing, Seth Godin, social email marketing, targeting, Total Email Marketing, Twitter
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